Payment and refund support

Submit a Refund Request

Provide the email used for your TryCieluna order and an order reference so our customer-care team can review your request. Submitting the form does not guarantee approval. Eligibility is determined under the applicable return and refund policies.

A Clear Review Process

Submit your request online Receive a response by email Reviewed under published policies Approved refunds return to the original method

Refund assistance

Request a Refund Review

Complete the form using information that matches your original order. Our customer-care team will review the request and respond using the email address provided.

Request Type

This information is included automatically with your request.

Email Used for Your Order *

Please enter a valid email address.

Order Number or Last Four Card Digits *

Please enter your order number or the last four digits of the payment card.

Reason Optional

Additional Information Optional

Do not submit a complete payment-card number, CVV or account password. Only the final four digits are requested for order-identification purposes.

What happens next

Request Review

Submit your details

Provide information that matches your original TryCieluna order.

We review the request

We may contact you if additional information is required.

Decision by email

You will receive an email explaining the outcome and any next steps.

Approved refunds

Approved amounts are normally returned to the original payment method.

Need Customer Care?

Contact our team for help with a return, refund, order or statement charge.

support@trycieluna.com (000) 555-8888

Submit a Refund Request

Request a Refund Review

Request Submitted